Deposit & Payment
To hold your booking we require a $20 fee payable by credit card, which will be fully refunded to you as cash when you arrive for your flight (see below for policies for rescheduling/cancelling).
Deposit Exception for “Day Trips” and “Ride-alongs”
These flights are available on select days only and they are offered at a significant discount because they are used to reposition the aircraft for flights at our satellite bases. Refunds and reschedules for any reason are not available but the flight is transferable if you would like to give/sell it to someone else – if this is the case we require the new passengers’ contact information and weights. The only exception is if the pilot determines that the flight is not possible due to unsuitable weather, if this is the case the pilot will contact the passengers and their gift certificate will remain valid for future use.
To Cancel or Reschedule Your Flight
If you need to cancel or reschedule please let us know to ensure your gift certificate remains valid for future use. The booking fee is typically non-refundable for reschedulled/cancelled flights, however In certain situations and with enough advance notice it may be partially refunded. The flight is transferable if you would like to give/sell it to someone else – if this is the case we require the new passengers’ contact information and weights.
Note: “Day Trips” and “Ride-alongs” are 100% non-refundable and cannot be rescheduled but you can transfer them to someone else by providing us with the new passengers’ details.
Refund for Weather Cancellations
If the pilot determines that the flight is not possible due to unsuitable weather, they will contact the passengers who will have the option to either reschedule or receive a full refund of the deposit.
Passenger Weather Cancellations
If you would like very specific weather or cloud conditions for your flight we recommend waiting until the day before the flight to book as we cannot issue refunds based on passenger preferences when the weather is suitable for flying. Please see our Weather Information page for more information.
Late Passenger Arrivals
Passengers are asked to arrive 15 mins. before their booked time. We aim to stay on schedule and we appreciate customers being ready right on time. If passengers arrive after their booked time they may have to forfeit some of their flight time in order for the pilot to be able to stay on schedule, flight price will not be reduced in this situation.
Papple Aviation 